Tackling employee IT challenges
With the seemingly daily advances in information technology and its ever increasing use in the workplace, companies are constantly faced with the challenges training employees in IT brings. This reliance on technology means that if, for whatever reason, there is a break in service, the level of productivity will inevitably suffer.
Common employee issues with IT
The types of IT challenges that employees face in the workplace vary, according to both the level of technology and the quality of training that they have received. Even the most basic systems can produce issues if, for example, a link to the internet goes down. However, many issues also arise when new applications or software are installed, especially if employees have not received training in their use beforehand. Without realizing it, employees may inadvertently cause significant issues with IT systems if they are not fully aware of the risks and warning signs related to computer viruses and other security threats, such as spyware or phishing.
Difficulties for businesses in dealing with IT queries
For the most part, although companies make substantial use of IT, it is not their primary competence or their reason for being in business. This often means that a small company will have few resources available to deal with IT issues. In turn, this can place heavy demands on the one or two members of staff who are trained in the technology and these individuals are likely to be in constant demand for IT maintenance and security tasks, even if their prime role is unrelated to IT. These demands can reach a peak when, for example, software is installed or updated or when there is an active threat from a computer virus.
How to deal with IT issues
The essential component of dealing with IT issues in-house is training. This includes both training for staff generally, to reduce the demands that they place on IT specialists and training for special IT resources, to deal with more complex issues, such as data security. Training may be specific to an application or it may have a wider focus. It may consist of face to face briefings or it may involve online training over a period of time. There are, for example, several places to go for IT online training courses, including courses focused on implementing IT security. These courses are designed to enable a business to deal with IT issues over the long-term.
Advantages of training
There are several benefits to be gained from training, both in the short-term and the long-term. For all staff, it is important to have up to date information on the applications they are using. This promotes effective work routines and reduces demands on IT resources in solving relatively minor software issues. With a reduced workload from routine trouble-shooting, an in-house IT team will be able spend more time tackling larger computer security issues, for example. Regular training in data security and new products will enable the IT team to minimize the risks to the company from viruses and to have the time to introduce more efficient, economical and productive IT systems.